The business world is being flattened by economics, technology, demographics and regulations. To win in this flattening world, companies must transform their way of working to seek and convert new opportunities — wherever those opportunities may be. This means acquiring the ability to disaggregate your operations, people and resources across time zones, geographies, cultures and sourcing and delivering.

Consider BitSourced BPO as your transformation partner. We help your business work cheaper, better, differently — and eliminate non-value-adding tasks. By working with us, our clients have not only freed themselves to focus on their core business, they have also gained time and resources to explore the new opportunities thrown up by the flattening world.

Many clients have found that ROI is most effectively achieved by reassessing current business processes and redesigning workflow where appropriate. Our Business Process Optimization (BPO) service is designed to help clients achieve measurable results in short order by refining processes surrounding their software development life cycle.

Our transition methodology is built on the experience of having moved over 500 processes across industries from client locations. With best-in-class systems and processes, BitSourced BPO provides outsourcing solutions across several vertical and horizontal focus areas.

This approach includes:

• Applying “best practices” workflow templates to capitalize on successful implementations
• Mapping process activities to organizational roles to clarify responsibilities and identify stress points
• Mapping interrelated processes between the software life cycle and supporting systems to determine the broadest impact of proposed changes
• Defining reports that can be used to track, monitor and analyze key operational metrics
• (Optional) Piloting new processes and role definitions to determine how they will work in a real-world scenario

Throughout a BPO engagement, clients participate in process optimization workshops to ensure that the joint BPO team remains focused on those areas where technology and process adjustments can have the greatest impact. During the course of these BPO workshops, the joint BPO team defines:

• Documented processes with workflows, activity descriptions, and performance measurements

• Role definitions, skills requirements and a training plan so that organizational change can be achieved in a smooth and controlled manner
• A comprehensive plan that maps key processes with the new technology applications